Privacy Policy

1. What personal data we collect

Depending on how you interact with the website, we may collect:

• Contact details: name, email address, and phone number (if provided, including for tour/booking inquiries).

• 2. How we use personal data

  We use personal data to:

  • respond to your inquiries and provide tour/booking-related information;
  • arrange and deliver requested services;
  • communicate with you about reservations, changes, or confirmations;
  • maintain business operations, prevent fraud, and ensure security;
  • comply with applicable legal obligations.

3. Legal basis for processing

We process personal data in accordance with Ukrainian law. In particular, where applicable, we collect and process personal data for the purpose of concluding and performing arrangements for services and responding to your requests.

Citation: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI. Стаття 12. Збирання персональних даних.

4. Business identification (e-commerce / distance)

If you request or order tours/services online or at a distance, you can clearly identify the provider before entering into the deal.

Citation: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII, Стаття 7. Правовий статус продавця (виконавця, постачальника) товарів, робіт, послуг в електронній комерції.

Citation: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Стаття 17. Право споживача на інформацію у разі укладення договору поза торговельним чи офісним приміщенням або дистанційного договору.

5. Cookies / similar technologies

If we use cookies or similar technologies that process personal data, such processing is subject to the requirements applicable to personal data in Ukraine.

Citation: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

6. Sharing with service providers

We may share personal data only when necessary to provide services (for example, communications, booking operations, hosting/technical support). Such recipients process data on our instructions where applicable and are expected to protect personal data.

7. International transfers

If personal data is processed outside Ukraine, we will take measures to ensure an appropriate level of protection and comply with applicable legal requirements.

8. Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including responding to inquiries and providing services, unless a longer retention period is required by law or justified by legitimate interests.

9. Your rights

You may have the right to request access to your personal data, correction, and other rights provided by Ukrainian law. To exercise your rights, contact us using the details below.

10. Complaints and dispute resolution

If you have a consumer complaint related to tour/service protection of your rights, you can submit a complaint to the business entity providing the service. Disputes may also be resolved through out-of-court mechanisms and/or other procedures provided by law.

Citation: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Стаття 38. Суб’єкти розгляду скарг у сфері захисту прав споживачів, Стаття 39. Порядок подання скарги споживачем суб’єкту господарювання, Стаття 40. Порядок позасудового врегулювання спорів.