Refund and Cancellation Policy
This policy explains cancellation, rescheduling, and refund terms for tour products offered by swiftlayercake.com (LLC) in connection with distance/online bookings.
1) Definitions
- Tour product means a booked tour, itinerary, excursion, or related service provided by swiftlayercake.com (LLC).
- Start date means the first day and/or scheduled departure time shown in your confirmation.
- Customer means the consumer who places an order/booking remotely.
2) Customer cancellation (voluntary)
If you cancel a booking, the refund amount depends on how close the cancellation is to the start date of the tour.
| Cancellation timing (relative to the start date) | Refund |
|---|---|
| More than 14 days before the start date | Refund of the tour price minus any non-refundable third-party costs (if applicable) |
| 14 to 7 days before the start date | Refund of 50% of the tour price |
| Less than 7 days before the start date | No refund (unless otherwise required by law) |
To cancel, contact us at contact@swiftlayercake.com or by phone.
3) Rescheduling by the Customer
If you want to change your travel date instead of canceling, we may allow a reschedule subject to availability. Where rescheduling is possible, the same refund rules as cancellation may apply if third-party charges are non-refundable.
4) Cancellation or changes by swiftlayercake.com (LLC)
If we cancel a tour or make a significant change for reasons within our control, we will offer you either (a) an alternative tour of comparable value if available, or (b) a refund for the affected services.
If the change is due to circumstances beyond our reasonable control (force majeure), the available remedies may differ.
5) Refund processing
- Refunds are processed to the original payment method where possible.
- Refund timelines depend on the payment provider; typically within 14–30 calendar days after we confirm the request.
- If your booking includes non-refundable components (e.g., certain third-party tickets), these may reduce the refundable amount.
6) Consumer information and electronic commerce notice (UA)
For distance/online orders, you must be able to identify the seller/provider. We provide the required identification data for electronic commerce under: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII, Стаття 7. Правовий статус продавця (виконавця, постачальника) товарів, робіт, послуг в електронній комерції.
We also provide pre-contract consumer information under: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Стаття 17. Право споживача на інформацію у разі укладення договору поза торговельним чи офісним приміщенням або дистанційного договору.
7) Personal data and complaints
If you submit booking or contact details, personal data processing rules apply. We collect personal data in accordance with: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI, Стаття 12. Збирання персональних даних. Further requirements of the Law may apply depending on processing.
For disputes and complaints, you may submit a complaint to the business entity and disputes may be handled through alternative dispute resolution and other mechanisms provided by law under: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Стаття 38. Суб’єкти розгляду скарг у сфері захисту прав споживачів, Стаття 39. Порядок подання скарги споживачем суб’єкту господарювання, Стаття 40. Порядок позасудового врегулювання спорів.